The avatar as a multilingual guide in the terminal.
The static terminal map becomes a talking, touch-enabled guide. Travelers find their gate, check-in, security, baggage claim and services in seconds — in over 100 languages, across terminals and levels.
Maps that talk — and keep themselves up to date.
Beyond classic wayfinding, we make maps interactive and back them with a knowledge base that is maintained automatically from the airport's own web pages. The avatar is touch-enabled, optionally interactive by voice — and always answers with the current information, without manual upkeep.
A guide that does more than point the way.
The same platform as Charlotte in the hospital — extended with the features terminals need.
An indoor map with knowledge that maintains itself.
The knowledge base is maintained automatically from your web pages — terminal maps, services, opening hours, rules. The avatar always answers up to date, without anyone adding content.
Every guest is guided in their language.
International travelers ask freely — “Where is my gate?” — and are guided in their language. The avatar switches seamlessly, without extra staff at info points.
Operated by touch — and, if desired, by voice.
The avatar is touch-enabled; where provided, voice input is interactive. Low-threshold even for travelers who don't want to install an app.
Duty-free, food and services at the touchpoint.
Between requests, offers can be shown — duty-free, food, lounges, parking. A new inventory surface the location didn't have before.
Put through on request — by phone or video call.
When it gets complex, the avatar connects to a staff member — as a phone or video call right at the kiosk. No one is left alone with their request.
Travelers leave feedback directly.
Praise, tip or complaint: guests give feedback right at the avatar. You receive structured insights into requests, peak times and bottlenecks.
Four typical situations on the journey.
From the entrance straight to the right desk.
Based on airline and flight, the avatar guides to the right check-in area, bag drop and security — without searching and without congestion.
To the gate — even on a tight connection.
The avatar shows the fastest way to the gate and puts transfer times in context. On gate changes it guides safely across terminals and levels.
Find baggage claim, customs and services.
After landing, the avatar guides to the right baggage claim, to customs, car rental, rail and taxi — and to services like restrooms, family areas or lounges.
Step-free routes, elevators, assistance.
On request, the avatar routes exclusively via step-free paths to elevators, accessible restrooms and assistance meeting points — in the guest's language.
What an interactive guide achieves at the airport.
Languages at the touchpoint
International travelers are guided in their language — without extra staff at info points.
Available at every location
From the first flight to the last landing, the same at every totem — without a shift plan.
fewer directions asked (estimated)
The avatar handles standard questions (“Where is my gate?”) itself and noticeably relieves info desks and service.
Note: percentages are experience-based estimates from comparable wayfinding projects and vary by location, passenger volume and configuration. We derive a solid case calculation together with you.
At the airport every minute counts: when travelers find gate, baggage and services themselves, the whole terminal relaxes — and staff gain time for the cases that truly need advice.
Let's talk about your airport.
In 30 minutes we'll clarify how the avatar and interactive map work together at your terminal — with a live demo. Directly with Thomas van den Berg, our Senior Solution Architect, no sales pitch.
