The product suite that emotionalizes service touchpoints.
- Voiceboton the phone
- Chatboton your website
- Kioskon site
One AI agent that answers — 100+ languages, GDPR-compliant.
Which touchpoint should be humanized?
Voice bot and chatbot live right away, so your service keeps running.
A chatbot for your website, a voice bot for your phone line, a receptionist kiosk for your front desk. Self-configured in under 5 minutes, from €40/month, 14-day free trial.
cosmo.humanizing.com ↗
Wayfinding
Charlotte guides patients and visitors — multilingual, with a visual map, without tying up your staff.
In production: clinics, campus sites & public buildings — multilingual wayfinding with indoor maps
View landing page →
Self-service in the branch
The agent serves customers end-to-end at the point of service — setting up online banking, blocking cards, multilingual pre-qualification.
In production: KIM 3.0, backed by Finanz Informatik, live at 25+ Sparkassen
View landing page →
Truck Check-In
Lucas registers truck drivers, assigns docks and runs the safety briefing in the driver's native language.
In production: Münker Metallprofile — multilingual processing right at the factory gate
View landing page →“Our self-service avatar KIM is fundamentally changing customer service in our branches — exactly where multilingualism and the workload on staff are the biggest challenges.”
Two paths. Self-service or project business?
Cosmo is the self-service path for phone and web. We deliver the three kiosk use cases as integrated project business. Here's how to find yours:
Voice bot and chatbot in one.
→ Web chatbot · Voice bot · Receptionist kiosk
- Self-configured, set up in under 5 minutes
- Cancel monthly, no contract lock-in
- 14-day free trial, no credit card
- Upgrade to project business anytime
From €40/month · 14-day free trial
Custom kiosk solution.
→ Wayfinding · Branch self-service · Truck Check-In
- Custom agent with its own avatar on kiosks, steles and web
- Integration with ERP, CRM, telephony, wayfinding systems
- Dedicated solution architect & key account
- Modular offering, individually configured
Base license from €499/month · modules priced individually
What every solution includes — as standard.
What you get with every use case — no surcharge, no fine print:
Multilingual
Over 100 languages — your customer is understood in their native language.
Available 24/7
No shift schedule, no sick leave, no closing time.
No maintenance
Software instead of mechanics — updates roll out centrally, no technician required.
Scalable
From the first site to full roll-out — templates shorten every additional location.
GDPR-compliant. Hosted in Germany. Made in Germany & Austria.
Why interactive avatars at all?
Interactivity and proactivity draw attention in public space, make technology accessible through natural language, and win broad acceptance as deliberately non-photorealistic characters — from the uncanny valley and deepfake trust to the sheer joy of using them. We've gathered the reasons.
Why interactive avatars? →Who is behind Humanizing?
Humanizing Technologies builds interactive AI agents for service touchpoints. We started in 2016 as a social robotics pioneer and in 2022 carried everything we had learned from humanoid robots over into digital agents: characters that answer in natural language, speak 100+ languages and work around the clock on the phone, on the web, at the counter, the factory gate, the hospital entrance or the shelf.
Operations and hosting are GDPR-compliant and run in Germany — data stays in the EU. Our agents are live at savings banks, hospitals, industrial companies and in retail across the DACH region — as project business or, for a fast start, as self-service via Cosmo. We are part of the Humanizing Group.
Team, history and mission →You know your bottleneck.
We know the answer.
In 30 minutes we'll work out which path fits your project. Directly with the team, no sales pitch.
