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About us

We believe in interactive avatars powered by AI agents.

Our team has made it its mission to make digital interactions intelligent and human. Digital avatars that understand, support and relieve people — wherever service matters.

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Tim and Dimitrios, founders of Humanizing TechnologiesTim & Dimitrios · Founders
What we stand for

Making service more human. With technology as the tool.

Mission

Building trust.

We develop AI agents that improve service rather than replace it. Our assistants remove language barriers, simplify processes and give companies and people valuable time back. For us, technology remains a tool in the service of humanity.

Vision

AI that feels human.

A world in which every person — regardless of language, place or situation — is understood, supported and made welcome. Humanizing turns AI into a reliable companion for everyday life: accessible, empathetic, universally deployable.

Strategy

Simple. Scalable. Integrated.

State-of-the-art AI, an intuitive low-code platform and lively 3D avatars — ready to deploy and integrable into existing systems. From banking and the public sector to industrial partnerships.

Our ambition

Leader in AI avatars for interactive customer experiences.

From robotics pioneer to market leader for AI agents in digital self-service.

Our history & milestones

A decade at the interface of humans and machines.

What began with robots has led us, step by step, to what we do today: building AI avatars that make service more human. Our history shows how deeply our expertise is rooted in robotics & AI.

2016

Entering social robotics

Founding of Humanizing Technologies with the humanoid robot Pepper and telepresence robots — the beginning of a new era of human-machine interaction. Dimitrios and Tim meet.

2018

Market leader in Germany and Central Europe

Joint development of the Robot Management System (RMS) and a leading role in the global ecosystem of the first generation of humanoid robots.

2019

Scaling & internationalization

Global RMS distribution via social robotics partners with deployments worldwide. In parallel: founding of Roboterly.com by the Humanizing Group as the first official Pudu Robotics partner in Germany (focus: service robots).

2022

Creating interactive avatars

Strategic realignment: all the experience from social robotics is carried over into interactive avatars — human-machine interaction powered by state-of-the-art AI.

2024

AI first: breakthroughs in AI avatars

Extensive AI agent integrations and the conclusion of major framework agreements with leading IT companies in the German banking and finance sector as well as the hotel industry.

2026

Go-live Cosmo

New customer touchpoints go live for instant use: chatbots, voice bots and receptionist avatars — self-configured and live in minutes.

Leadership

It's about great ideas. And the spirit.

Tim Schuster

"Technology gives time back: by automating routine tasks we create room for advice, innovation and customer proximity."

Tim Schuster
CEO & Founder
Dimitrios Prodromou

"I turn ideas into user-centered products — lean, fast and with real added value."

Dimitrios Prodromou
CTO & Founder
Steffen Herbst

"As a data-driven all-rounder I actively shape business strategy, finance and processes, bringing structure to complex challenges."

Steffen Herbst
CFO
Culture & core values

Four values. Lived, not framed.

Enthusiasm

Turning customers into fans.

We are full of enthusiasm and pride in our work. We turn followers into fans — with everything we do.

Progress

Progressively optimistic.

Constant progress: we always find solutions, get better every day and always deliver value.

Winning team

Winning together.

We all pull in the same direction, look out for each other and support each other. Our handshake counts and we keep our word.

Doers

We are doers.

Here, things get done, not postponed. If you believe in what you're reading here, you'll feel at home with us. If not, Humanizing isn't for you.

Contact

Let's work together.

Whether it's a concrete project or first orientation — we look forward to the conversation.

Thomas van den Berg

Thomas van den Berg

Senior Solution Architect
Book a meeting
Nina Gipperich

Nina Gipperich

Key Account Manager Banking
Book a meeting
Tim Schuster

Tim Schuster

Founder & Managing Director
Book a meeting