The technology behind the wayfinding system.
The Avatar Wayfinder combines Mappedin's indoor maps with a conversational avatar: visitors simply ask for their destination and get a friendly spoken answer — paired with clear visual route guidance.
Avatar · Indoor map · VoiceOne system — four components that fit together.
Humanizing Technologies builds AI avatar assistants for digital self-service. For the wayfinding system, four building blocks work together — from the welcome at the kiosk to guidance all the way to the destination.
Avatar
The face: a lifelike, animated presence instead of a static chat bubble — on-brand and inviting.
AI brain
The conversation: modern language models understand free-form questions — in 100+ languages, by voice and touch.
Knowledge base
The knowledge: train once, answer consistently everywhere — the same brain for avatar, chatbot and voicebot.
Mapping engine
The route guidance: indoor navigation built on Mappedin — proven worldwide at airports, hospitals and malls.
A face, not a chat bubble.
A lifelike, animated presence — not a static chat bubble or a blank screen. The avatar greets visitors on the kiosk's idle “attract” screen, bookending each visit with a warm, on-brand welcome.
Lifelike presence
An animated 3D avatar instead of a static bubble or blank screen — visibly active, even when idle.
Active welcome
Greets visitors on the idle “attract” screen and bookends each visit with an on-brand welcome.
Curated or custom
Choose from a curated avatar library — or commission a fully custom one.
Your brand, automatically
Automatic brand color and logo extraction — the avatar arrives already speaking your visual language.
Free-form language instead of rigid menus.
State-of-the-art language models (LLMs) power free-form conversation in natural language — no menus, no rigid options.
Free-form conversation
State-of-the-art LLMs understand freely phrased questions — no menus, no rigid commands.
Real-time voice
Speech-to-text and text-to-speech enable natural, spoken conversation in real time.
100+ languages
Automatic language detection and response in 100+ languages — no per-language setup.
Consistent across channels
A unified orchestration layer keeps personality, tone and answers consistent across kiosk, web and phone.
Train once, current everywhere.
The shared brain behind the chatbot, wayfinding avatar and voicebot. Train once and the system answers consistently everywhere — the same knowledge base drives every channel.
Web sources
Auto-crawl and index your website — re-crawl anytime to stay current.
Text sources
Upload PDF, Word or plain text — policies, guides and documentation.
Train once, deploy everywhere
Updates flow instantly across chatbot, wayfinding avatar and phone agent.
Built for control
Q&A pairs give precision on key answers; web and text sources give broad coverage.
Indoor navigation built on Mappedin.
Route guidance is built on Mappedin — trusted by major airports, hospitals and shopping centers worldwide.
Search that drives discovery
Instant destination lookup or open-ended browsing — search drives discovery.
Turn-by-turn directions
Natural, landmark-based guidance that's easy to follow.
Smart routing across floors
Eases congestion and keeps visitor traffic flowing.
Indoor-to-outdoor guidance
Connects indoor routes with parking lots and building-to-building paths.
Rich location data
Descriptions, contact info, photos and links attached to each point of interest.
Maps stay up to date
New routes, room changes or temporary closures are maintained via the Mappedin dashboard and reflected in the Wayfinder automatically.
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Mappedin's maps. Humanizing's delivery.
Mappedin provides the globally proven mapping foundation — in use at major airports, hospitals and shopping centers. Humanizing is the solution provider that turns it into a finished wayfinding system: we handle the integration end to end — from the conversational avatar and the knowledge base to the on-site hardware.
Together we bring indoor navigation and conversational AI into a single solution that operators can roll out without their own project team — a partnership model that scales with every new site.
Let's talk about your building.
In 30 minutes we clarify whether an interactive wayfinding system makes sense for you — with a live demo. Directly with Thomas van den Berg, our Senior Solution Architect, no sales pitch.
