Somebody picks up. Around the clock.
Calls with standard questions tie up your customer service centre — and outside service hours nobody answers at all. KIM Phone takes those calls based on your online branch, without requesting customer data, and hands over to the service centre when it needs to get personal.
Live · KIM on the phoneFour things KIM Phone does differently.
Knowledge base: the complete online branch
KIM Phone is built on your institution's entire online branch — the answers on the phone match the ones on your site.
No data requested
Neither customer nor account data is requested. That keeps the barrier low for callers — and the data protection question small.
Handover to the service centre
If data or a personal clarification is needed, KIM Phone hands over to your customer service centre — along with what has been discussed so far.
Call transcript by email
Every call reaches the responsible recipient — with the caller's callback or appointment request. Nothing falls through.
9:40 pm — and somebody still picks up.
Outside service hours the call does not vanish: KIM answers on the basis of your online branch. The transcript then goes to the responsible recipient by email — including the caller's callback or appointment request.
Part of the digital package. Four weeks free.
One contract, one login, one invoice for all three digital products.
+ €3,600 one-off setup
Included: digital onboarding for your team
KIM Phone and KIM Web can be tested free of charge for four weeks in real operation. No kiosk, no on-site installation — we set it up, you listen in.
Questions about KIM Phone.
KIM Phone is part of the digital package together with KIM Web and KIM Reception: from €400 base licence per month, plus usage-based transaction costs and a one-off €3,600 setup. One contract, one login, one invoice for all three products.
Yes, free of charge for four weeks. KIM Phone needs no hardware of its own and is set up quickly — so you hear how the calls run in real operation before you decide.
The knowledge base is your institution's complete online branch. KIM Phone answers on that basis — exactly with the information you already publish.
No. KIM Phone does not ask for customer or account data. If data or a personal clarification is needed, KIM hands over to your customer service centre.
Every call goes to the responsible recipient by email — including the caller's callback or appointment request. Nothing gets lost, even when it comes in outside service hours.
Four weeks free. Then you decide.
In 30 minutes we work out which calls KIM Phone should take for you.
