Powerful Features that revolutionise your Processes

With Plural.io, you have access to a wide range of tools to make your automation simple, efficient and scalable – without any programming knowledge and with the full power of AI.

Giving AI agents a face and a voice

Overcoming language barriers in over 100 languages

Reduced workload and optimised workflows

Maximum Flexibility for your Automation

With Plural.io, you get a comprehensive solution for automating your customer service that seamlessly integrates into your workflows. From AI-powered interactions to advanced workflows – our platform provides everything you need for efficient, scalable process optimization. Discover how no-code tools, intelligent voice processing, and versatile integrations can take your business processes to the next level.

Developers benefit too: thanks to the embedded feature, avatars with Text-to-Speech (TTS) and Speech-to-Text (STT) can be integrated into your own applications with just a few lines of code. All voice functions are ready to use – with no additional development costs.

Discover all the features in detail now!

Workflow Builder – Drag & Drop Automation made easy

With Plural.io’s Flow Builder, you can design intelligent workflows without any programming effort thanks to an intuitive drag-and-drop interface. Map, optimise and automate your processes in just a few clicks, whether they are simple workflows or complex interactions.

Your Benefits:

  • Simple process design: assemble modules using drag & drop.

  • Full cost control: Display costs per element or for the entire flow.

  • Versatile modules: Includes text-to-speech (TTS), speech-to-text (STT), SMS sending and other automation modules.

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Create smart workflows with maximum control – thanks to Plural.io’s Flow Builder.

If the extensive customisation options are not sufficient, we offer the option of creating your own individual company character design – for an even stronger brand presence.

Avatar Builder – your Brand, your Avatar

Give your brand a face with Plural.io’s Avatar Builder. Design avatars that perfectly match your corporate identity. Choose from a wide range of design options, including colours, logos, backgrounds, voices, gestures and different genders and nationalities to create authentic and personal interactions.

Your Benefits:

  • Personalised customer interactions: avatars that reflect your brand.

  • Flexible design: Customise voices, gestures and backgrounds.

  • Custom characters available: Have your company’s mascot developed as an avatar.

Plural.io AI Knowledge Base – Ihr Wissen, interaktiv präsentiert

With the Plural AI Knowledge Base, you can quickly transform your existing information into an interactive avatar that conveys your knowledge in an emotionally engaging way.

It’s that easy:

Automated Generation

Simply upload your documents or web pages to Plural.io, and the integrated artificial intelligence automatically ‘trains’ the avatar. In no time at all, a simple PDF file is transformed into an interactive assistant – both for internal use in an employee knowledge database and for optimised customer service.

Intuitive Test Enviroment

Test your avatar’s response behaviour in a user-friendly chatbot interface – no programming knowledge required. This ensures that your avatar provides accurate and helpful answers.

Mehr than a Chatbot

Combining quick, accurate responses with a friendly appearance, the interactive avatar offers a unique, frustration-free and emotional user experience.

Your Benefits:

  • Quick implementation: From document or website to interactive avatar in just a few minutes.

  • Quick implementation: From document or website to interactive avatar in just a few minutes.

  • Multilingualism: Support for over 100 languages.

  • Emotional user experience: Friendly avatars for appealing interaction.

Knowledge Base Avatar

Database – Structured Data for Smart Self-Service Solutions

Fast. Secure. Versatile.

The integrated database from plural.io allows you to securely store structured data, retrieve it precisely, and dynamically integrate it into your self-service flows – all without any coding effort.

Whether it’s customer information, product data, or custom business logic: the database can be flexibly adapted to your use cases and accessed directly from within the flow. Whether used as a CRM alternative, operational backend, or content source for your avatar – with the plural.io database, you gain maximum data control and efficiency behind your interactions.

Typical application examples:

  • Wine Sommelier: Manage grape varieties, tasting notes, and storage locations. Automatically calculate average ratings and costs.

  • Lead Generator: Save form entries, send automatic reminders via Slack or email, and enrich data records via API.

  • Phonebook & Contacts: Maintain up-to-date contact directories with validation rules for phone numbers and email addresses.

  • Fleet & Truck Management: Keep track of maintenance intervals, fuel data, and driver assignments with calendar and Kanban views for your dispatching.

Your Benefits:

  • Easy configuration & integration – directly from the plural.io flow

  • Data security at company level

  • Flexible data structures – ideal for different industries and requirements

  • Scalability for large amounts of data

Analytics – Understanding interactions, improving experiences

Measure. Understand. Optimize.

The integrated analytics module from plural.io gives you deep insights into the behavior of your users. Every click, every question and every action isanonymously recordedand evaluated – for continuous improvement of the digital customer experience.

This allows you to learn which concerns occur particularly frequently, where users need support – and how you can further develop processes and content in a targeted manner.

Your Benefits:

  • Live dashboards with real-time interaction data

  • Analysis of question frequencies, dropout points and resolution rates

  • Success monitoring for campaigns, content & use cases
  • Identification of optimization potential in customer communication
  • Export option for integration into your BI or CRM systems

Deliver a seamless digital customer experience with the Plural.io Web Agent.

Web Agent – the smart Chatbot with Personality

The Plural.io web agent is more than just a traditional chatbot – it combines emotion with efficiency and ensures a frustration-free, interactive user experience. Especially when used as an information finder in combination with the knowledge base, it helps to provide quick and accurate answers.

Use the Web Widget independently or as a digital extension of your avatar to seamlessly continue the personal experience from the store online.

Your Benefits:

  • Intelligent & empathetic: AI-powered responses with natural interaction.

  • Seamless integration: Can be used on websites or as a supplement to physical avatars.

  • Fast and accurate information search: Thanks to direct connection to the knowledge base.

Experience Plural.io in Action

Start today with a 14-day free trial and discover the many possibilities of Plural.io.