Web Widget –

Personal Advice on the Website

More than a chatbot: our Web Widget combines knowledge, personality and precision.

Giving AI agents a face and a voice

Overcoming language barriers in over 100 languages

Reduced workload and optimised workflows

Challenges in digital Customer Service

Many chatbots provide inaccurate or generic responses – users become frustrated and either give up or pick up the phone.

The Web Widget brings the strengths of our avatars directly to your website – with AI-powered chat, direct access to your knowledge base and an emotional user experience that sticks in the mind. Multilingual, adaptive and available at all times.

  • Overloaded support channels
    Kunden stellen oft die gleichen Fragen – per E-Mail, Telefon oder Kontaktformular. Das kostet Zeit, Ressourcen und Nerven.

  • Outdated or scattered information
    Websites often contain unstructured content or contradictory information, making it difficult to maintain an overview.

  • Lack of multilingualism & personality
    Highly frequented websites in particular lack emotional communication, linguistic diversity and recognition.

Let us discuss your challenges!

Benefits of the AI Website Assistant

Precise answers thanks to AI & NLP

Through natural language processing, the widget understands complex requests and provides context-based responses.

Multilingual & accessible

Users can interact in over 100 languages – easily, directly and inclusively.

Permanent availability

The avatar is available around the clock via the web widget and helps your website visitors with their enquiries.

Optimisation through analytics

All interactions are analysed anonymously. Unanswered or poorly rated questions are directly incorporated into the further development of the knowledge base.

Emotional & recognisable

The avatar provides personality, recognition and trust – both online and offline.

Improved visitor experience

Through non-verbal communication and personalised addressing, it creates a modern and welcoming experience for visitors.

Easy to integrate

As a sleek widget, the solution can be quickly integrated into your website – without any major IT effort.

Can be combined with physical avatars

Reduced costs through the use of a scalable, AI-based solution instead of additional personnel.

GDPR-compliant Security

All data is processed securely and complies with data protection regulations.

Cost-conscious and powerful

Our AI Website Assistant offers you enterprise-level features – including AI, natural language, analytics and avatars – at a fraction of the cost of many comparable solutions – without compromising on quality or user experience.

Who is the AI Website Assistant suitable for?

The AI Website Assistant is the ideal solution for all organisations that want to optimise their digital customer serviceand provide efficient support to visitors to their website.

Whether you are a company, public authority, educational institution or retailer: wherever frequently asked questionsarise, information needs to be found quickly or a personal approach is required, the AI Website Assistant ensures a better user experience – competently, multilingually and around the clock.

Company

To support sales, support and service on the website

Retail & service providers

for advice, product information and customer service

Authorities & public institutions

for quick information and user-friendly navigation

Educational institutions

for study counselling, campus information or applicant questions

Tourism & leisure industry

to answer visitor questions and provide booking support

Do you have specific requirements? Discuss them with us!

Successful assignment at ADAC Nordrhein:

Anna advises, supports and inspires

The example of ADAC North Rhine-Westphalia shows how important empathetic digital advice is. Here, the digital avatar Anna supports website visitors as a chatbot – with quick access to frequently asked questions about membership, travel bookings, services and more.
What makes Anna special is that she combines the technical expertise of the ADAC Knowledge Base with the emotional appeal of a personal avatar. As a result, users not only experience quick help, but also genuine closeness.

The successes speak for themselves:

  • Satisfied users who find what they are looking for faster thanks to accurate answers

  • Relieved employees who can concentrate on more complex consultations

  • Recognisability that makes the avatar Anna a familiar digital companion across all channels – both online and offline in ADAC branches.

The hybrid use of Avatar Anna demonstrates what digital assistance can look like today: intelligent, emotional and customer-oriented.

Integration of the AI Website Assistant

The Web Widget can be easily integrated using a code that you embed in the body of your website. In our Plural.io platform, you can customise the Web Widget to suit your needs and corporate design.

Do you have specific requirements? Discuss them with us!

FAQ about our AI-Website Assistant

Features & Benefits

The AI Website Assistant is an AI-powered web widget that provides website visitors with competent, emotional and multilingual advice. It combines the power of a knowledge base with the naturalness of an avatar and the dialogue capabilities of a modern chatbot.

Unlike simple chatbots, the AI Website Assistant uses modern AI (NLP) for real language processing, accesses a structured knowledge base and, thanks to avatars, ensures a personal, emotional user experience – both online and in interaction with physical avatars on site.

Yes. Integrated analytics functions evaluate interactions. Unanswered or poorly answered questions can be identified and the knowledge base expanded in a targeted manner – for continuous improvement.

German and English are available as standard. Additional languages can be added individually to optimally serve international target groups.

Technic & Integration

The Web Widget is easily integrated into the body of your website using a code snippet. Implementation is simple, fast and compatible with almost all common content management systems.

The AI Website Assistant works on all common devices – from desktop computers to tablets and smartphones. It adapts responsively to the respective screen size.

Data Privacy & Customisation

Yes. The AI Website Assistant complies with all GDPR requirements. Data is encrypted during transmission and processed securely, ensuring the highest standards of data protection.

Absolutely. Avatar, colour scheme, language style, greeting texts and other elements can be customised to ensure that the digital assistant fits perfectly with your brand identity.