Addressing customers emotionally at the POS with avatars

Avatars can be used anywhere you use a tablet to give people information and provide guidance.

The usability of avatars is so diverse that it is hardly possible to name all areas of application. See below for exemplary use cases that illustrate the spectrum of applications.

Increase sales without additional personnel costs with a shop-in-shop solution and data-driven product recommendations

In exhibitions and in museums, avatars can present extensive information about exhibits so that the cultural experience for visitors is not only unique, but they can also learn something.

Temi can also accompany visitors through the exhibition.

 

Avatars help visitors to get a better orientation in building complexes. This helps you avoid stressing visitors and lowers their frustration level.

Also, use Furhat for automated digital document application.

 

Digital Trainer

 

Digital training in which avatars respond to reactions and questions so that the learning effect can be maximized.

Digital teaching applications have not only become part of everyday life in professional training. In school life, too, digital media are now integrated into the learning process as standard. With emotionalizing avatars, the learning effect can be maximized in any case. Avatars react to emotions and facial expressions and can respond to questions.

Retail
 

Practical addition of avatars as a store-in-store solution in all retail areas.

Avatars can act as store-in-store promoters. They can make product recommendations and help customers find their way around the store and among the products. They can also gather customers’ opinions through feedback surveys. This provides you with valuable information on the buying behavior and preferences of your target group.

Healthcare/ Elderly
 

Care and Entertainment in Nursing Facilities.

Whether as a storyteller in the waiting room and for making appointments with the doctor or as an everyday helper in care facilities, with our avatar you have a comprehensive and flexible solution. In addition to reminders to take medication for the residents of care facilities, he can perform exercises with them to stay mentally and physically fit.

Corporate
 

Smart addition to everyday work and as an icebreaker in customer contact.

An avatar can check in visitors and customers as a receptionist and inform their contact person within the company about the arrival. Or he can work as an internal help desk and answer employees’ questions. He can also ask employees about their well-being and make suggestions to improve their mood.

The many advantages in using avatars

Avatars are perfectly suited to emotionalize sales and consulting moments and thus to leave a lasting mark on the customer experience

No Expensive Hardware

Avatars can be integrated on any Android device. Thus, you do not need to buy special and expensive hardware.

High Scalability

The uses of avatars are almost unlimited. They can add value to almost any application and make the use of multiple avatars possible.

Ready 24/7

As soft robots, avatars are ready for use at any time. You do not need to provide separate personnel to be able to map many application scenarios.

Without Human Support

Avatars are installed once and can autonomously and proactively address customers thanks to AI connection by RMS.

Reduced Personnel Costs

You don’t need to provide additional staff to operate the avatars. Interacting with them is intuitive and straightforward.

No Maintenance Costs

Avatars are a pure software solution and can be easily integrated on Android devices. Thus, you have no maintenance effort and save associated costs.

Emotional intelligence

Avatars are the optimal complement for application scenarios of many groups. They can solve the problems of the most diverse application groups, thanks to real-time emotional reactions.

  • User perception
  • Perception of the environment
  • User recognition + memory
  • Proactivity
  • Interaction zones (distance detection)
  • Conversational guidance
  • Interaction by voice, touch and gestures

Are you interested in avatars and would like to receive more information?