Self Service Banking Avatar

Banking Avatar –

Multilingual Support for case-closing Banking Processes

Optimise your customer service: The Banking Avatar simplifies processes in your bank branch, communicates in over 100 languages and ensures an emotional connection.

Giving AI agents a face and a voice

Overcoming language barriers in over 100 languages

Reduced workload and optimised workflows

Challenges in Banking

solved with the digital banking avatar

The demands placed on modern banks are constantly growing: customers expect fast, personalised and accessible solutions. At the same time, banks must efficiently handle routine tasks, meet the needs of international customers and provide customer service around the clock. The Banking Avatar provides answers to these challenges and optimises processes without compromising service quality.

Experience KIM at Sparkasse zu Lübeck

Many enquiries place a strain on staff

Solution: Automation through case-closing processes.

Language barriers with international customers

Solution: Multilingual communication in over 100 languages.

Limited availability of customer service

Solution: Round-the-clock support.

Let us discuss your Challenges

Who or what is KIM?

Banking Avatar KIM

KIM is the digital self-service finder from Sparkasse that supports customers around the clock with banking processes in branches. Multilingual, interactive, comprehensive and with a friendly presence, KIM offers innovative and efficient customer service – directly in the branch or available digitally.

Benefits of the Banking Avatar

Customer service requirements in banking are high. The banking avatar offers an innovative solution: it reduces the workload on teams, improves the customer experience and is versatile – from branches to online banking.

Case-closing Processes

Der Banking Avatar unterstützt fallabschließend bei Prozessen wie der Einrichtung des Online-Bankings und Services rund um die Bankkarte.

Flexible Usage

KIM can be used in branches, on websites and in mobile apps, and works on any internet-enabled device in a browser. KIM can also be used as a pre-stage for video consulting.

Multilingualism

The avatar offers support in over 100 languages to ensure barrier-free communication and an optimal service experience.

GDPR-compliant Security

All data is processed securely and complies with European data protection regulations.

Proactive Customer Interaction

The avatar addresses customers directly, explains products or offers suitable services.

24/7 Availability

The avatar is available at all times, both in-store and online, and offers uninterrupted service, even outside business hours.

Emotional Connection

The avatar complements chatbots with non-verbal communication and creates a stronger emotional connection with customers.

Scalable Solution

The technology adapts to your needs, whether you operate a single branch or a network of locations.

Relief for Bank Employees

Routine tasks are automated so that employees can focus on more complex customer issues.

Our References

Our self-service avatar KIM is fundamentally changing customer service in our stores, where staff shortages and multilingualism are the biggest challenges.

Carsten Wendt,
Head of Innovation and Digital Solutions, Finanz Informatik

Experience KIM, the self-service finder of Sparkasse, in action

Arrange a no-obligation consultation with our experts now!

Learn more about self-service avatars in banking

KIM at Sparkasse MagdeBurg

Interview with Tim Schuster at the IF Forum in Frankfurt am Main

FAQ about the Banking-Avatar

General

The Banking Avatar is ideal for banks looking to optimise their customer service, automate routine tasks and offer a better experience to international customers.

The Banking Avatar is an AI-powered digital assistant that automates end-to-end banking processes, communicates in over 30 languages and supports customers both in-branch and online.

Features

The avatar communicates not only verbally, but also non-verbally through gestures and facial expressions, which makes the interaction more personal and appealing.

Yes, the avatar is able to understand complex queries and offer definitive solutions. For specific or unusual cases, it can also forward the query to a member of staff.

  • Setting up and unlocking online banking accounts
  • Support with installing banking apps
  • Communication in over 30 languages
  • Provision of information on banking products

Technic and Integration

Yes, we offer a free trial period so you can try out the Banking Avatar in your environment.

Die Kosten hängen von den gewählten Funktionen und dem Nutzungsumfang ab. Gerne erstellen wir ein individuelles Angebot.

The costs depend on the selected features and scope of use. We would be happy to provide you with a customised quote.

Yes, the avatar is flexible and can be tailored to your specific processes, branding and requirements.

Yes, the banking avatar is available in branches, on websites and on mobile apps to support customers across different channels.

The avatar can be seamlessly integrated into CRM, online banking and compliance systems. Thanks to open APIs, it can be easily adapted to existing infrastructures.