Promoter Avatar –
Your interactive product advisor at the POS

Rethinking the shopping experience: Advise, inspire and sell with an AI-supported promotional avatar. The avatar is your digital sales consultant that informs, recommends and convinces. It stands for emotional customer loyalty at the point of sale.

Promoter Avatar

Giving AI agents a face and a voice

Overcoming language barriers in over 100 languages

Reduced workload and optimised workflows

How the promoter helps – challenges in product consulting

  • Limited availability of specialist staff
    Whether in retail stores, showrooms or membership and service offers: Well-trained advisors are hard to find or are not available around the clock.
  • Complex products or products requiring explanation
    Insurance, luxury foods, technology or modular services require individual advice that traditional information boards or websites cannot provide.
  • Rising expectations of digital experiences
    Customers expect intuitive, personal and emotional interaction – even at digital touchpoints.
  • High returns or canceled consultations
    A lack of advice leads to uncertainty and frustration – which has a direct impact on conversion and customer satisfaction.

Hier kommt der Promoter-Avatar ins Spiel:
Er schafft ein dialogbasiertes Produkterlebnis, das emotional anspricht, komplexe Inhalte verständlich macht und die Brücke zwischen Marke und Kunde schließt – auf Wunsch rund um die Uhr und in mehreren Sprachen.

What the promoter avatar does – goals & solutions

The Promoter Avatar brings emotional, dialogue-based product consultation exactly where it’s needed –
digitally, at scale, and aligned with your brand identity.

It helps customers find the right product, explains complex offerings in an easy-to-understand way,
and builds trust in purchasing decisions. At the same time, it reduces follow-up questions, lowers return rates,
and increases conversion.

In addition, the Promoter Avatar supports lead generation: Through interactive
discount campaigns, sweepstakes, or vouchers, customers can be encouraged to submit
their email address. This way, sales promotion is seamlessly combined with building valuable
marketing contacts.

Thanks to integration with product databases, CRM systems, and marketing tools,
the Promoter provides personalized advice in real time – 24/7, multilingual and fully accessible.

multilingual, barrier-free and always in the brand image.

Let’s discuss your challenges

Advantages of the Promoter Avatar

Our Promoter Avatar takes product consultation to the next level by
personally engaging customers directly at the point of sale or digitally on your website.
It combines interactive guidance with emotional communication
and ensures a consistent brand experience – around the clock.

Increasing attention at the POS

Animated, likeable avatars automatically attract attention and create an inviting first contact with your products – a real eye-catcher for passers-by and trade fair visitors.

Interactive & barrier-free product advice

Customers receive suitable recommendations, product information and added value in natural language, multilingual and completely barrier-free – thanks to text-to-speech (reading out content) and speech-to-text (subtitles or voice input).

Discount campaigns & lead generation

The promoter avatar motivates visitors to take interactive actions, e.g: “Enter your email address and get a 10% discount!”.
Marketing automation, CRM and email tools can be seamlessly connected to automatically save and process leads.

Seamless combination of digital and physical

Whether website, info point, kiosk, tablet or your own smartphone: the avatar offers a uniform, consistent brand experience across all channels.

Conversion optimization & sales increase

Personalized recommendations, discount campaigns and charming product presentations turn interested parties into customers more quickly.

Analytics & Insights

The avatar provides valuable data on which products and promotions are particularly popular, the gender and age of your customers and thus supports you in optimizing your product range and marketing strategies.

Who can benefit from the Promoter Avatar?

The Promoter Avatar demonstrates its strengths wherever products, services or offers need to be presented and promoted interactively – in retail environments, tourist attractions, leisure venues or at events. Whether customers are looking for product information, want to discover special offers or take part in a discount campaign – the avatar provides support that is friendly, multilingual and accessible. This transforms traditional promotion into a service experience that captures attention and increases sales.

Retail & Shopping Centers

Advises customers at the POS, advertises products and discount campaigns and guides them directly to the right shelf.

Hotels & Resorts

Recommends wellness, restaurant offers or excursions and supports cross-selling around the clock.

Tourism & Cultural Sites

Provides information about attractions, tickets and guided tours and recommends current highlights.

Fairs & Congresses

Welcomes visitors, explains offers and promotions and collects leads directly on site.

Amusement Parks & Adventure Worlds

Draws attention to shows, attractions and special offers and increases the visitor experience and sales.

Stations & Airports

Provides information on tickets, services and offers and promotes stores and restaurants.

Our References

Logo des schweizer Reiseunternehmens Hotelplan

Meet Matteo – your digital wine sommelier at the point of sale

Matteo offers an interactive and emotional shopping experience:
He personally advises customers, recommends the right wine, and presents product information in natural language.

Thanks to its flexible platform, Matteo can optionally be combined with our Wayfinder feature.
This allows customers to be guided directly to the correct shelf or tasting station after the consultation –
for a seamless in-store experience and increased sales at the point of sale.

With integrated discount campaigns, sweepstakes, or lead forms,
you can simultaneously collect valuable customer data and support targeted marketing campaigns.

Choose a smart technology that evolves with your business

The promoter avatar integrates flexibly into your systems:

  • Smart system architecture for seamless automation and minimal manual intervention
  • Flexible integration with existing systems – also usable as a web app
  • Device-independent usage on kiosk systems, tablets or mobile devices
  • Cloud-based solution enabling fast scaling with low maintenance effort
  • GDPR-compliant and secure, enabled by up-to-date encryption and privacy protocols