A new approach to check-in –

flexibel, Contactless and yet personal thanks to our AI Avatars

The digital assistant that welcomes your guests and visitors, carries out check-in processes and takes the strain off your reception.

Giving AI agents a face and a voice

Overcoming language barriers in over 100 languages

Reduced workload and optimised workflows

Whether hotel, event, waiting room or incoming goods – With our avatar-based check-in solution, you create smooth processes and real relief on site.

Digital check-in is simple, contactless and multilingual – by voice or touch, at the terminal or mobile. Depending on the sector, the solution can be flexibly adapted to your requirements.

Why an avatar for check-in?

  • Automation of arrival processes

  • Reduction in waiting times and personnel costs

  • Multilingualism and accessibility

  • Data protection compliant data collection

  • Seamless integration into existing systems (e.g. through partners such as Dubidoc)

Can be combined with navigation (wayfinding), safety briefing or other digital services.

Digital Check-In Journey

Dhis journey shows how avatar-supported check-in is becoming an integral part of modern visitor management – from arrival to successful forwarding.

Before the visit

Visitors receive information on digital check-in in advance – e.g. via appointment confirmation, QR code or e-mail. Optional: Pre-check-in via an online link with pre-selection of request or contact person.

Arrival at the building

The avatar welcomes visitors directly at the entrance – e.g. via a stele, tablet or terminal. Contactless check-in is carried out by voice or touch: name, request or appointment are requested.If required, the language, visit type or security level can be selected (e.g. external service providers, applicants, technicians).

Forwarding & additional information

The avatar names the right area, room or contact person and directs visitors to the right place. Optional: Output of a site plan, transfer to the Wayfinder or forwarding to the safety notice. Further information such as waiting time, WLAN or checklists can be added.

During the stay

The avatar can answer additional questions at info points (e.g. “Where can I find…?” or “What’s next?”). Feedback, security queries or forwarding to digital forms are also possible.

Are you looking for a check-in solution for your application?

Behörde Check In Avatar

Check in with authorities – Efficient, citizen-oriented and digital

Language barriers or uncertainty about orientation make it difficult for many people to access public services. Long waiting times and confusing processes lead to dissatisfaction among citizens and a high workload for employees.

Spontaneous requests and booked appointments often arrive at the same time – coordinating them takes time and nerves.Manual data entry is prone to errors and ties up valuable resources.

Why avatar-based check-in at public authorities is particularly useful

  • Digital registration directly at the entrance – with clear forwarding to the right counter or waiting area.

  • Actively supports multilingual visitors in over 100 languages

  • Reduces waiting times and relieves the reception desk

  • Automated recording of appointment data and requests (by voice input or touch), reduces administrative effort.

  • Guides citizens to the right counter

  • Works barrier-free, incl. voice input and voice output

  • Records concerns in a GDPR-compliant and traceable manner

  • Relieves employees and creates space for individual advice

  • Conveys appreciation through modern, citizen-friendly communication

Can be combined withWayfinding in the buildingfor a consistent user experience.

Application examples for municipalities & citizens’ offices

Area Avatar-supported check-in helps with …
Residents’ Registration Office Registration for the appointment, selection of concerns (e.g. registration certificate, passport, re-registration)
Citizens’ offices Welcome, link to info point, navigation to open or booked appointments
Vehicle registration Preliminary review of documents, appointment confirmation, digital ticket allocation
Job center / Social welfare office Orientation for concerns, language-neutral support, waiting list management
Registry office Visitor reception, pre-selection of the request (e.g. certificate, consultation, wedding ceremony)
Office for Integration / Migration Language-accessible greeting, secure information transfer, forwarding to contact persons

Registration for the appointment, selection of concerns (e.g. registration certificate, passport, re-registration)

Integration

Our check-in avatar can be linked directly to existing appointment management or waiting systems.Our solution can be flexibly adapted to existing processes and hardware (e.g. kiosk systems, tablets).Thanks to its modular architecture, the digital check-in can be introduced and expanded step by step – from the greeting to intelligent visitor control.

Contact us – we will be happy to advise you individually.

Typical challenges in hotel operations – digital customer service

Hotel guests expect a smooth check-in and comprehensive service
– yet many hotels face challenges, whether due to limited availability, staff shortages, language barriers, or manual processes. The hotel check-in assistant offers effective solutions to these common issues and ensures an optimal guest experience.

  • Limited availability of front desk staff
    Solution: The hotel check-in assistant welcomes guests 24/7 and handles all key processes – even outside regular working hours.
  • Language barriers with international guests
    Solution: With multilingual communication, the hotel check-in assistant offers accessible service and increases satisfaction among international guests.
  • Long waiting times during peak occupancy
    Solution: The hotel check-in assistant automates the check-in process and significantly reduces waiting times.
  • Insufficient information for guests
    Solution: The hotel check-in assistant quickly and reliably answers questions about the stay – such as breakfast times or local offers.
  • Error-prone manual processes
    Solution: The hotel check-in assistant automates these tasks, ensures precision, and relieves staff workload.

Benefits of digital hotel check-in

A first-class welcome is key to guest satisfaction – but especially during peak times or outside regular hours, many hotels reach their limits. The Hotel Check-In offers an innovative solution: it welcomes guests 24/7, handles check-in and payment processes, encodes key cards, and answers questions about the stay. This ensures guest satisfaction while relieving your team.

24/7 availability for guests

The digital assistant welcomes guests around the clock – even outside regular working hours and during staff shortages.

Multilingual communication

Guests can be assisted in their native language, with support in 100+ languages – helping to avoid misunderstandings and speed up the check-in process.

Automated check-in processes

The hotel check-in assistant handles the entire check-in process – from registration to key card issuance.

Payment processes made easy

Guests can settle their bills directly at the digital assistant – securely and effortlessly.

Key card encoding

The avatar automatically creates and encodes key cards, giving guests immediate access to their room.

Beantwortung von Fragen zum Aufenthalt

Guests can access information about their stay at any time, such as breakfast hours, leisure activities, or directions.

Relief for the front desk team

By automating routine tasks, staff can focus more on personal assistance and complex inquiries.

Increased efficiency and cost reduction

Automated processes reduce the need for additional staff and minimize waiting times.

Emotional engagement and innovation

An innovative and interactive check-in process creates a positive and attention-grabbing guest experience.

Our References

Technical Integration of the Hotel Check-In

The Hotel Check-In integrates flexibly into your systems:

  • Hotel booking systems (PMS): Seamless integration with systems like Opera, protel, or Mews to synchronize reservations, guest data, and room availability.
  • Payment terminals: Integration for secure card payments and contactless transactions directly at the digital check-in.
  • Key card encoding: Automatic creation and assignment of key cards for quick access to guest rooms.
  • Multilingual user interface: Support for multiple languages to guide guests through the check-in process in their native language.
  • Device compatibility: Works on tablets, kiosk systems, and other devices for maximum flexibility.
  • Cloud-based architecture: Efficient storage and scalability with minimal maintenance effort.

Do you have specific requirements? Let’s talk about them!

Challenges in Logistics – Efficiently Solved with the Digital Truck Check-In

Effizienz, Sicherheit und klare Prozesse sind entscheidend in der Logistik – doch oft werden diese Ziele durch lange Wartezeiten, unklare Abläufe und mangelnde Transparenz behindert. Der digitale LKW-Check-In bietet Lösungen für die typischen Herausforderungen in der LKW-Logistik. Mit Automatisierung, Echtzeit-Daten und hoher Benutzerfreundlichkeit werden Abläufe optimiert und sowohl Fahrern als auch Mitarbeitern die Arbeit erleichtert.

  • Long waiting times at check-in
    Solution: With the digital truck check-in, registration is quick and efficient – minimizing wait times and ensuring a smoother process.
  • Language barriers between drivers and staff
    The truck check-in supports over 100 languages, enabling clear communication in the drivers’ native language.
  • High administrative effort due to manual data entry
    Solution: The truck check-in captures driver and vehicle data digitally, accurately, and in compliance with GDPR.
  • Lack of real-time transparency
    Solution: With real-time information on incoming and processed vehicles, you stay in control and can manage operations more efficiently.
  • Disorientation on company premises
    The truck check-in provides drivers with detailed maps showing the route to their loading or unloading point clearly and intuitively.
  • Safety risks due to untrained drivers
    Solution: The truck check-in provides digital safety instructions in the driver’s native language and ensures that all drivers understand the regulations before entering the premises.

Advantages of the digital truck check-in

The logistics industry is under constant pressure to increase efficiency. Long waiting times and manual processes during truck check-in often lead to delays and unnecessary costs. Our truck arrival management provides a solution: The digital system enables fast, AI-powered check-in in over 100 languages, relieves your team of administrative tasks, and ensures smooth operations – from registration to loading and unloading.

Fast and efficient check-in process

Minimize waiting times through digital and automated check-in processes.

Multilingual support in 100+ languages

Kommunizieren Sie mit Fahrern in ihrer Muttersprache, um Missverständnisse zu vermeiden und den Check-In-Prozess zu beschleunigen.

Reduzierung von Verwaltungsaufwand

Automatic collection of driver and vehicle data relieves your team from manual tasks.

Seamless integration into your systems

The truck check-in can be easily integrated into existing systems such as ERP or logistics software and connected to the required hardware.

Improved planning and transparency

Real-time data enables precise control and planning of truck transports.

Benutzerfreundlich und flexibel einsetzbar

Simple operation for drivers and staff – can be used on tablets, kiosk systems or cell phones.

Better communication with drivers

Automatic SMS notifications about the next step in the process, e.g. loading or exit.

Automated safety briefings

Automatic implementation of safety briefings in the native language ensures that all drivers understand and comply with the applicable safety regulations.

Provision of site plans

Drivers receive digital site maps so that they can quickly find their way around the site and reach their loading or unloading point in a targeted manner.

Technical integration of the truck check-in: From the gate to the loading bay

Der LKW-Check-In integriert sich nahtlos in alle Empfangsprozesse:

  • 1
    Integration with ERP and logistics systems: Automatic synchronization of check-in data with existing logistics workflows for seamless planning and processing.
  • 2
    Integration with access control systems: Efficient management of site entry and assurance that only authorized vehicles can access the premises.
  • 3
    Real-time data management: Improved transparency and control over truck traffic on site.
  • 4
    Provision of digital site maps: Drivers receive clear directions to their destination on the premises, simplifying navigation and minimizing delays.
  • 5
    Automated safety briefings: Drivers can be trained directly via tablets or kiosk systems before entering the premises.
  • 6
    Support for multiple devices: Flexibility for various environments and user requirements.
  • 7
    Cloud-based architecture: Low IT maintenance effort and fast deployment of new features.
  • 8
    API and webhook integration: Customized solutions for specific requirements and automated notifications for key events.
  • 9
    Automated SMS dispatch: Precise instructions – such as assigned loading ramp and time slot – are sent via SMS to the driver, increasing clarity and efficiency.

Meet Lucas – the smart truck check-in assistant at Münker Metallprofile

Lucas combines efficient logistics with clear, multilingual communication. Developed for Müncker Metallprofile, the avatar handles the entire check-in process and safety briefing on-site – digital, interactive, and without the need for an app.

Drivers register independently at the terminal or via smartphone, receive a personalized safety briefing in their native language, and are automatically guided through all steps of the site access. Site maps, SMS notifications, and next-step instructions can also be integrated – ensuring maximum transparency.

Lucas can be seamlessly integrated into existing systems (e.g. ERP or logistics software), reduces administrative workload, avoids misunderstandings, and ensures a smooth process across the site.

Do you have specific requirements? Let’s talk about them!

Event Check-In – contactless, fast, and impressive

  • Long waiting times at the entrance cause annoyance among guests and stress among staff.

  • Confusing arrival lists, ticket formats or access authorizations make it difficult to ensure a smooth process.

  • Personalmangel an der Akkreditierung führt zu Verzögerungen.

  • Unclear routing confuses participants and diminishes the first impression.

  • International visitors require multilingual support.

The Solution

The
Event Check-In Avatar
takes care of guest
welcoming and registration
– digital, friendly, and available 24/7. Whether via
QR code, name entry, or ticket number
: The avatar checks access, asks for visitor groups or event types, and directs guests accordingly – for example, to the presentation room, the cloakroom, or the info desk.

Multilingual communication is no problem either:
International visitors are welcomed in their native language
and guided through the process. The avatar not only provides information, but also creates a
modern, professional first impression
. This turns check-in into a real moment of service – efficient, scalable, and a relief for your team.

Benefits of the Event Check-In

Fast, contactless check-in

Check-in is done by voice or touch and enables fast, contactless accreditation including ticket verification and access control. This ensures a smooth process and saves waiting time – especially when there are large numbers of visitors.

Relief for staff

The self-service option significantly reduces the workload on staff. This leaves more capacity for individual requests or other organizational tasks.

Friendly avatar reception

A digital avatar welcomes guests in a friendly manner and provides personalized information such as the agenda, room allocation or contact persons. This increases appreciation and provides orientation on arrival.

Multilingual and accessible communication

The system supports several languages and is designed to be barrier-free. This makes it easier for international guests and people with disabilities to find their way around.

Can be combined with Wayfinding

The avatar can not only greet visitors, but also show them the way to the right hall, stand or information point. Program or exhibitor information can also be integrated – for comprehensive orientation.

Increased recognition value for follow-up events

A uniform, recognizable avatar system strengthens the brand identity of your event. Visitors will remember the innovative solution and associate it with a positive event experience.

Integration

The event check-in can be connected to existing accreditation or ticketing systems. Our solution runs on mobile devices, tablets, or kiosks – usable both indoors and outdoors. Via interfaces, guest data can be automatically synchronized and supplemented on-site. If desired, visitor group-specific information (e.g., press, VIPs, speakers) can be integrated.

Empfangssituation


A visitor stands in front of a terminal with an avatar. The avatar says:



“Welcome! I’m here to help you with check-in. Please have your ticket ready or tell me your name.”

Interaktion


The visitor says her name or scans a ticket. The avatar recognizes her and replies:



“Thank you, Ms. Müller! You are registered for the Forum on Digital Innovation. Your room is Hall B, just to the right.”

Weiterleitung & Zusatzinfo


The avatar displays a venue map on the screen.


“Would you like to view today’s program or switch to the hall overview?”

Info-Point später am Tag


A guest asks: “When does Dr. Schneider’s presentation start?”


Avatar: “The presentation starts at 2:00 PM in Room C2. I’ll gladly show you the way.”