Banking Avatar –

Multilingual Support for Complete Banking Processes

Optimize your customer service: The Banking Avatar simplifies processes in bank branches, communicates in over 100 languages, and creates an emotional connection.

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Banking Challenges

solved with the Digital Banking Avatar

Modern banks face increasing demands: customers expect fast, personalized, and accessible solutions. At the same time, banks need to handle routine tasks efficiently, serve international clients, and provide 24/7 customer service. The Banking Avatar addresses these challenges and optimizes processes without compromising service quality.

High volume of requests burdens staff

Solution: Automation with fully-completed processes.

Language barriers with international clients

Solution: Multilingual communication in 100+ languages.

Limited availability of customer service

Solution: 24/7 support.

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Who or what is KIM?

KIM is the Sparkasse’s digital Self-Service Finder that supports customers around the clock with banking processes inside branches. Multilingual, interactive, process-completing, and with a friendly presence, KIM delivers innovative and efficient customer service – in branches or digitally accessible.

Advantages of the Banking Avatar

The expectations for banking customer service are high. The Banking Avatar provides an innovative solution: it relieves teams, enhances customer experience, and can be used in many ways – from branch to online banking.

End-to-end process support

Helps with processes like online banking setup or card services.

Flexible deployment

KIM works in branches, websites, mobile apps, and any browser-enabled device. It can also precede video consultations.

Multilingual communication

Supports 100+ languages for accessible and smooth service experiences.

GDPR-compliant security

All data is processed securely and complies with European data protection laws.

Proactive customer interaction

Actively engages users, explains products, and offers services.

24/7 availability

Always on – both in-branch and online, even outside business hours.

Emotional connection

Adds non-verbal communication beyond chatbots to create deeper customer relationships.

Scalable solution

Adapts to your needs – whether for a single branch or a network of locations.

Staff relief

Automates routine tasks, allowing employees to focus on complex inquiries.

Our references

Our self-service avatar KIM is fundamentally changing customer service in our branches, where staff shortages and multilingual demands are the biggest challenges.

Carsten Wendt,
Head of Innovation and Digital Solutions, Finanz Informatik

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Experience KIM, the Sparkasse’s Self-Service Finder in action

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Learn more about Self-Service Avatars in Banking

KIM at Sparkasse Magdeburg

Innovation Hub: Why AI Avatars are the Future of Banking

Tim Schuster in an interview at the IF Forum in Frankurt am Main

FAQ for Banking Avatar

What is the Banking Avatar?

The Banking Avatar is an AI-powered digital assistant that automates end-to-end banking processes, communicates in over 30 languages, and supports customers both in-branch and online.

Who is the Banking Avatar for?

The Banking Avatar is ideal for banks that want to optimize their customer service, automate routine tasks, and offer a better experience to international clients.

What tasks can the Banking Avatar perform?

Setting up and unlocking online banking accounts
Assisting with the installation of banking apps
Communicating in over 30 languages
Providing information about banking products

Can the avatar handle complex inquiries?

Yes, the avatar is capable of understanding complex inquiries and providing end-to-end solutions. For specific or unusual cases, it can also transfer the request to a human employee.

How does it improve customer engagement?

Through both verbal and non-verbal communication (gestures and facial expressions), making interactions more personal and engaging.

How is it integrated into existing systems?

Via open APIs, it integrates smoothly with CRM, online banking, and compliance systems.

Does it work outside the branch?

Yes, it’s available in branches, on websites, and in mobile apps.

Is the Banking Avatar secure?

Yes, the avatar is designed to be secure and GDPR-compliant.

Can the Avatar be customized?

Yes, it’s fully adaptable to your processes, branding, and requirements.

What does the Banking Avatar cost?

Pricing depends on features and usage scope. We’ll gladly provide a tailored offer.

Is there a trial period?

Yes, we offer a free trial so you can test the Banking Avatar in your environment.