# Humanizing Technologies

> Humanizing Technologies GmbH builds interactive AI avatars that automate customer touchpoints — turning waiting time into revenue and service effort into margin. The avatars hold natural-language conversations, work in 100+ languages, run 24/7, are GDPR-compliant and hosted in Germany (data stays in the EU). Headquartered in Olpe, Germany; serving banks, hospitals, industry and retail across the DACH region.

## About the company

Humanizing Technologies GmbH was founded in 2016 as a social-robotics pioneer (humanoid Pepper robots, telepresence robots, and the in-house Robot Management System) and became a market leader for that first generation of humanoid robots in Germany and Central Europe. In 2022 the company moved everything it had learned about human-machine interaction into interactive AI avatars; since 2024 it has run large-scale AI-agent integrations and framework agreements with leading IT providers in the German banking/finance sector and in hospitality. Managing directors: Tim Schuster and Dimitrios Prodromou. Headquarters: In der Trift 1, 57462 Olpe, Germany; further offices in Cologne (Aachener Straße 23) and Vienna (Lindengasse 56). Part of the Humanizing Group (which also runs Roboterly.com for service robots). Two ways to buy: enterprise project business for the four avatar products below, and Cosmo for self-service sign-up.

## Products (enterprise project business)

- [KIM 3.0 — Self-service avatar for banks (Sparkassen)](https://humanizing.com/banking-kim): Agentic banking avatar. Sets up/unblocks online banking, installs the banking app, blocks and replaces cards, gives account info, finds branches, pre-qualifies advisory appointments, and completes processes end-to-end. DORA-compliant, hosted in Germany. In production at 25+ Sparkassen. Available directly or via Finanz Informatik. Base license from €649/month per branch.
- [Lucas — Digital truck check-in for industry & logistics](https://humanizing.com/check-in): Avatar at the factory gate. Handles driver registration, regular-driver recognition (license plate / smartphone QR), multilingual safety briefings with comprehension check and signature, queue and dock control via its own dashboard. Base license from €500/month per gate. Not ERP-integrated; has its own control dashboard.
- [Charlotte — Wayfinding avatar for hospitals & public buildings](https://humanizing.com/wegeleitsystem): Multilingual interactive wayfinding with a visual indoor map, route hand-off to the patient's smartphone via QR, BFSG-accessible. Optional HIS connection. Base license from €500/month per site.
- [Product Promoter — Interactive product advisor at the point of sale](https://humanizing.com/promoter): Avatar that draws attention at the shelf, advises in natural language, and turns foot traffic into buyers and GDPR-compliant leads (double-opt-in). Runs on steles, kiosks, tablets, web or the customer's smartphone. Base license from €500/month.

## Cosmo — self-service AI reception (cosmo.humanizing.com)

[Cosmo](https://cosmo.humanizing.com) is the self-service product: an AI reception for phone and web that answers every inquiry 24/7. Customers configure it themselves and go live in minutes — no project needed. Three surfaces share one knowledge base built from the customer's website, documents and FAQs:

- [Voicebot](https://cosmo.humanizing.com/products/voicebot): answers incoming phone calls in 45+ languages, natural conversation, no phone menu.
- [Chatbot](https://cosmo.humanizing.com/products/chatbot): website chat assistant on the same knowledge base.
- [Reception kiosk](https://cosmo.humanizing.com/products/reception-kiosk): on-site receptionist avatar on a display.

What it does: answers routine questions, checks availability, books and reschedules appointments, covers after-hours calls, captures contact details and structured intake data, and hands complex cases to staff with the full conversation context. GDPR-compliant.

[Pricing](https://cosmo.humanizing.com/pricing) — per month, billed annually (20% below monthly billing; monthly plans start at €40/month):

- Hobby — €32/month, 10,000 credits: website chatbot, starter training, email support.
- Standard — €120/month, 40,000 credits: chatbot + reception kiosk + voicebot, manual call routing, priority email support.
- Pro — €400/month, 150,000 credits: everything in Standard plus automated call routing via Operator, premium support, daily chatbot updates.
- Large — €1,000/month, 500,000 credits: everything in Pro at higher volume.
- Enterprise — on request: individual limits, custom roles, SSO, audit logs.

14-day free trial, no credit card required. Test line: +49 2761 5385989. Typical customers: municipalities and public sector, property management, insurance and other service-heavy organisations; references include ADAC, Hotelplan and several German municipalities. Cosmo industry pages: [public sector](https://cosmo.humanizing.com/industries/public-sector), [property management](https://cosmo.humanizing.com/industries/property-management), [insurance](https://cosmo.humanizing.com/industries/insurances).

## Key pages

- [About us](https://humanizing.com/ueber-uns): Team, company history and mission.
- [Why interactive avatars](https://humanizing.com/interaktive-avatare): The reasoning behind deliberately non-photorealistic interactive characters.
- [Blog](https://humanizing.com/blog): Articles on avatars, accessibility (BFSG), hardware and industry use cases.
- [Contact](https://humanizing.com/#demo): Email contact@humanizing.com, phone +49 221 715975-75, or book 30 minutes with the team.

## English versions

- [Home (EN)](https://humanizing.com/en)
- [KIM 3.0 (EN)](https://humanizing.com/en/banking-kim)
- [Lucas truck check-in (EN)](https://humanizing.com/en/check-in)
- [Charlotte wayfinding (EN)](https://humanizing.com/en/wayfinding)
- [Product Promoter (EN)](https://humanizing.com/en/promoter)
- [Why interactive avatars (EN)](https://humanizing.com/en/interactive-avatars)
- [About us (EN)](https://humanizing.com/en/about-us)
- [Blog (EN)](https://humanizing.com/en/blog)

## Legal

- [Impressum (DE)](https://humanizing.com/impressum) · [Imprint (EN)](https://humanizing.com/en/imprint)
- [Datenschutzerklärung (DE)](https://humanizing.com/datenschutz) · [Privacy Policy (EN)](https://humanizing.com/en/privacy) — the German version is the legally binding one.
- [Terms and conditions (AGB, PDF)](https://humanizing.com/downloads/agb.pdf)

## Contact

- Email: contact@humanizing.com
- Phone: +49 221 715975-75
- Address: In der Trift 1, 57462 Olpe, Germany
- Register: Amtsgericht Siegen, HRB 11287 · VAT ID DE312046401