Conversation UX Designer (m/f/x) – Customer Service

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Location: Vienna
Hours: 38,5 h / Week
Salary: Competitive
Start: Immediately

Are you ready to humanize
technology?!

Our robots are looking for a Conversation UX Designer (m/f/x) – Customer Service for our office in Vienna .

Robots? Yes, real robots! And we have a lot of them!

At Humanizing Technologies, we believe that everyone should have easy access to cutting-edge technologies, while they are user-friendly and create engaging interactions that are fun to use.

With this in mind, we develop easy-to-use software so that our customers can have fun customizing their robots and tablets. Our solution allows anyone to work with the most advanced robots – without having to program a single line. While the UI is very intuitive and user-friendly, the back-end is fully featured (except for Bitcoin). With our cloud, our endpoints are getting smarter every day and we have the opportunity to expand their capabilities.

As a Conversation UX Designer (m/f/x) – Customer Service, you will be responsible for conceptualizing and designing the linguistic communication between humans and robots with the goal of adding more humanity to the human-robot interaction.

You enrich our team with
We are looking for a proactive, outgoing and highly reliable individual who is open to learning new things every day in a fast-paced environment and has the ability to work with remote teams across multiple channels.
  • Through your experience, you will contribute to humanize conversations between humans and robots.
  • You will take responsibility for the entire conversation design process of the voicebot. Starting from research, design mapping to writing scripts, suitable for each use-case.
  • You design intuitive and adaptable user journeys that fit our different robots.
  • You work closely with the development team and our partners to create unique, humorous, and charismatic conversations for our avatars.
  • You’ll work with our product owner and partners to manage the user experience of a product from conception to launch. (and you constantly take care of further optimizations).
Your talents on board
We expect an agile and competent personality for the tasks as Conversation UX Designer (m/f/x) – Customer Service. Experience in marketing and sales is welcome as well.
  • You have a strong command of writing skills (excellent spelling and grammar) and consistent ability to write on behalf of a brand in a variety of styles and tones
  • At least 2- 4 years of experience in conversation design and the experience of how a conversation shapes up in a business setting
  • You have a portfolio of your best designs
  • You can work in an organized, self-directed manner with a strong sense of humanity.
  • Strong business know-how and experience in project management, conversation design, customer journey, content creation, character design
In a job in one of the most exciting industries in the world, you will receive the following benefits & much more
A job in one of the most exciting industries in the world. Your challenging and varied job is characterized by a lot of freedom, opportunities for self-development and implementation of your own ideas. We offer you an innovative, exciting and technological environment with flat hierarchies and the special opportunity to help shape the development of the robotics industry. Flexible working hours and challenging tasks, characterized by a collegial team spirit in an up-and-coming start-up environment, determine our everyday office life.
  • International working environment
  • Attractive salary
  • Opportunity to impact the robotics industry
  • Modern offices, flexible working hours & home office
  • Opportunities for further development
  • No routine work, instead new exciting projects
  • Free catering with coffee & water
  • Get-togethers and team events
  • The annual gross salary is EUR 43,316.00 (KV minimum basic salary as of May 2021). The willingness to overpay is of course available depending on experience.

 

Information about application and salary

We offer an annual gross salary of EUR 43,316.00 (KV basic salary as of May 2021) Depending on professional experience and qualifications, we are willing to overpay. We are located in the beautiful WeXelerate, Praterstraße 1, 1020 Vienna.

Say Hi

Interested? Great! Send us your resume at jobs@humanizing.com.